Policies

Getting Started

When you arrive, our staff will ask the host for a credit card create a tab and hold the room. If members of your party are paying the individual rate, we’ll ask them to open a tab as well. We finalize charges at the end of your party and having tabs open from the start allows us to provide a smooth and speedy check out, especially if you have a large party. After the initial check in, we’ll get you settled in your suite and your server will introduce our karaoke amenities and take any food or drink orders you may have.

Suite Charges

Payment for suite rental is arranged during the reservation phone call. The time you reserve is the time we’ll hold the suite in your name. For that reason, there are no refunds or discounts for early departure or late arrival. In the likely event that your party is going strong, check with your server to extend the good times.

As the organizer of the party, you may choose to take advantage of our group rate, or have each guest pay the individual rate. The group rate could mean a savings of up to 50% on your suite rental when compared to the individual rate. Please note that the group rate can be split on a maximum of three methods of payment. With the exception of the Premier Suites, you may choose the individual rate if you’d prefer each guest pay his or her own way.

Minors

Voicebox welcomes minors (guests under 21) until 9 PM on Mondays-Thursdays. On Fridays-Sundays, minors are welcome until 7PM. Due to OLCC regulations, if your party includes minors, there can be no alcoholic beverages in your suite. Anyone over 21 is welcome to enjoy an adult beverage in our bar/lounge.

Outside Beverages

Bringing outside beverages jeopardizes Voicebox’s very existence. Please respect our policy by informing your guests not to bring any outside drinks, including bottles of water, soda, coffee, flasks, etc. Any party bringing outside alcohol will be asked to leave.

Cancellation Policy

There are no prepayment refunds for day-of cancellations and no-shows. In order to ensure that your cancellation is received in time, notify us before 4 pm on Tuesday through Friday and 2 pm on Saturday and Sunday.

If you’re cancelling more than one day in advance, your catering prepayment can be used as a credit for a future reservation.

If you’re cancelling more than 3 days in advance of your party (72 hours, to be exact), we’ll gladly refund any catering prepayment.

Outside Food

Cakes, cupcakes, cookies and other “celebratory” foods are welcome at Voicebox, so feel free to bring in something sweet for your special occasion. You may bring your own plates, forks and napkins as well, but please do not bring cups or glassware. Upon request, Voicebox is pleased to provide cake service and offers a complete package for free including  plates, forks, napkins and candles.

No other outside food is allowed.

Decorating Your Suite

Feel free to decorate your suite with banners or balloons; please bring your own blue/green painters’ tape. We do ask that you don’t bring in confetti, glitter, feather boas or silly string, as they can become a permanent part of the box. Also, per OLCC regulations, the window on the door cannot be covered.

Shoes!

We recommend wearing comfortable shoes, as random acts of dancing and showmanship may occur. Please keep shoes on at all times at Voicebox.